As teams scale, traditional approaches to decision making force a tradeoff between transparency and efficiency: (View Highlight)
For an organization to reap the benefits of transparency, its leaders must not only communicate via URL what decisions were made, but must also explain why they made those decision and how. There are two ways to do that: adopt systems that naturally capture and expose process, or absent those systems, leaders must hold one another accountable for spending the additional cycles to show their work. (View Highlight)
Note: Transparency through 1) systems or 2) extra effort to show the work
If you’re working solo, you enjoy the benefits of absolute transparency and absolute efficiency. You know everything you know, and there’s no added cost for sharing that information with yourself. As the number of people solving a problem grows, guarantees of both transparency and efficiency often become exponentially more expensive (View Highlight)
To overcome these limitations of scale, many organizations logically add a management layer, assigning to managers the responsibility of coordinating and aligning decisions across teams and business units. Once a decision is made, managers are also responsible for communicating necessary information to those affected (View Highlight)
